Review of The Lion King Musical at Shanghai Disney Resort, the Chinese Version of the Broadway Hit

The Chinese version of the Broadway hit, The Lion King, was one of best performances I’ve seen. Spectacular, beautiful, wonderful to watch, even for those who don’t speak Mandarin, the language it is performed in at the beautiful theater in Disney Town at Shanghai Disney Resort. We attended a matinee performance on June 11, a few days before the official opening. There were no serious rough edges that we could see. The cast was wonderful, though a few voices weren’t as strong as one might encounter on Broadway. I was particularly delighted with the costumes, which were brilliant, clever, beautiful, and fascinating to watch. Special effects were also nicely done. Dramatic, fun, well choreographed, just a lot of fun. I really like the uniquely Chinese elements that were added such as the appearance of the Chinese Monkey King a couple of times. I understand one of the songs was added also for the Chinese production, though I’m unclear on that. The Disney Town theater is spacious and comfortable, and I think seats about 1500 people.

If you are coming to Shanghai, attending The Lion King might be one of the big attractions you should plan for. Note, however, that going there by taxi can be rough since many cabbies don’t know the area yet and since the Shanghai Disney Resort Website is surprisingly deficient in basic information on how to get there. There is no map or address given! There is a chat function for help, so I tried in many ways to squeeze information out of the chat service, but they insisted that there was nothing to worry about, that you just had to say “Disney” to cabbies and they would know where to go, which proved to be completely wrong for our friends who tried to meet us early at the theater to get their tickets. I eventually got an address from the chat service–actually 3 addresses, which confused things further, but none of them were helpful to the cabbie and my friends, came within a couple minutes of missing the opening of the performance. As of today, June 23, 2016, the website still lacks an address for those coming by taxi. Huh? I tried about several times to ask the chat service person to let the webmaster know this needed to be added, and just got the delusional “no worries, there is no problem, cabbies will know how to get there” response. Disney, wake up! You are not the Middle Kingdom in the center of the world where everyone knows your location. You are in an obscure remote corner of the outskirts of Shanghai and people don’t know how to drive there.

Best to go by subway. Line 11 ends there at a station clearly marked as “Disney.”

Here are some photos of the theater.

Before or after the show, enjoy a meal at one of the many good restaurants in Disney Town. This is a fun place that doesn’t require a ticket to get in. Just stroll from the subway (Line 11, Disney station) to Disney Town and enjoy the beautiful surroundings. The restaurants include some of China’s most popular higher-end places like Shanghai Min (wonderful Shanghai-style food, one of my favorite places), The Dining Place (fairly inexpensive dim sum and Shanghai fair), Element Fresh, Simply Thai, and many others. We tried a tremendously popular US restaurant that is the first of its kind in China, the Cheesecake Factory. We were very impressed. They have a menu just like the typical menus in the States, with strong leadership from the States here to train the staff and ensure high quality service and food preparation. Food was delicious though pricey for Chinese standards, but portions were also huge, maybe twice the size we are used to in China, so for us a single dish shared would have been enough, coupled with the appetizers were bought. I had Jamaican chicken and shrimp, and it was so flavorful and tender. The guacamole was surprisingly good, almost perfect. A slight disappointment was that the fish tacos were almost cold by the time they came to the table. Looks like they try to bring all the food at once, which means uneven wait times for some dishes. Ask to have food brought hot as soon as each dish is ready. More work for the sometimes overwhelmed staff at this hugely popular place, but you deserve your food fresh and hot.

By | June 23rd, 2016|Categories: China, Consumers, Food, Parks, Products, Restaurants, Shanghai, Travel tips|Tags: , , , , , , |Comments Off on Review of The Lion King Musical at Shanghai Disney Resort, the Chinese Version of the Broadway Hit

Shanghai Disney Resort: Fabulous Theme Park, Awesome Lines

China is buzzing about the new Shanghai Disney Resort in the southern end of sprawling Shanghai. On Saturday, May 28, 2016, my wife and I were kindly invited to attend a “soft opening” event at Disney, about two weeks before the official start date. Even though it was a rainy day, there were MANY people there. We were accompanied by about 40,000 other lucky people, creating lines as long as 5 hours (as in FIVE HOURS!!!). This was with about 70% of the rides open, so when in full operation, there will be more lines to divert the crowds, but the crowds could be even bigger. During regular operation, even bigger crowds are expected, perhaps as high as 70,000 or so. Wow.

This was a “stress test” day since other days of the soft opening had been limited to about half as many people. It was wonderful to be there, but there was plenty of stress.

Our favorite ride of the day, by far, was Pirates of the Caribbean. Of course, to be fair, I should point out that it was our ONLY ride of the day. We tried to get through the Tron ride, twice actually, but gave up even though we had managed to obtain a fast pass ticket for our second attempt (with the help of a kind friend) and were just minutes away from entering. But then there was a mechanical problem that shut the ride down before we could go on it (I later learned that an employee foolishly opened a door that could have let someone walk onto the track, and the interlock safety system shut the ride down for safety reasons until they could troubleshoot the problem), and we were out of time. We had to leave early for a dinner event, unfortunately. One day, one ride–but it was still a great day.

If you go, don’t make our mistake of attempting to get fast food in one of the big eateries. That wasted an hour and a lot of money, and we ended up walking away from our food, largely uneaten. Ugh. Bring you own. But Remy’s Patisserie was excellent and fast, with perfect spinach quiche. Try that, perhaps, but now the hamburger joint near Tron. Ugly lines, very slow, and lots of craziness.

Prepare for Disney by using the fast pass system and by making online reservations. Do your homework first! Then enjoy. Please don’t stand in any line over 3 hours long! Life is too short.

By | June 1st, 2016|Categories: China, Products, Restaurants, Shanghai, Shopping, Travel tips|Tags: , |Comments Off on Shanghai Disney Resort: Fabulous Theme Park, Awesome Lines

Renting an Apartment in Shanghai: Some Practical Tips

We’ve lived in Shanghai for almost 5 years now and have rented four different places in this time (#4 about to start). Moving is a pain, but it’s given us some valuable experience. Here are some tips based on what we’ve seen.

Looking for apartments in Shanghai usually involves a real estate agent who will help you find an apartment. You’ll be asked to sign a one-year rental agreement. Anything less is difficult, but can be done with special arrangements, but only with a minority of landlords. Those needing an apartment for less than a year might try subletting a place listings at or by personal connections with Shanghai residents willing to let someone use a room for a while.

You will need a lot of cash. In general, apartments are rented out one year at a time with contracts requiring one or two months’ rent as a deposit, and then upfront payment of the first two or sometimes three months of rent. This is a big surprise for many foreigners coming here, for it means that obtaining an apartment in one of the most expensive cities on earth will require at least three and usually four or five months of rent paid before you can even move in. In addition, you will also need to pay 35% of one month’s rent (typically, but be sure to check) as a fee to the real estate agent. (That may seem like a pretty steep fee for the work of signing you up for an apartment, but it’s actually worse than that because the landlord has to pay also, and the going fee now seems to be 100% of a month’s rent as payment from the landlord to the rental agency they signed up with.) Many foreigners coming here are shocked to see how expensive apartments are (e.g., often 2 or frequently even 4 times as much as in many US cities), and are even more shocked to see how much cash they have to provide in their first few weeks.

The company that brought you here typically won’t help with any of that upfront cash you need to pay. If they offer housing assistance, as many do, it comes in the form of a monthly stipend that will start after (maybe a month or even two after) you’ve paid all that cash and moved in. You will need to provide a fapiao (official government tax receipt) for the first month of rent from the landlord to your work and it must be listed with the exact name of your company (generally) in order for you to get reimbursed for one month of rent at a time.

For the process of finding the apartment, here are some tips:

First, if you don’t speak Chinese, bring or hire a Chinese-speaking friend to help you get the information you need. If you rely on rare English-speaking agents, your choices will be much more limited and it will be hard to find multiple agents covering a desired region, which is part of Tip #2 below.

Second, work with more than one real estate agent to find a place to rent. The listings from landlords are not all visible to every agent, so the perfect place for you might not be known to the first agent you work with. The quality and diligence of agents varies greatly. Most recently, for example, we started looking about seven weeks before our current contract ended. We had one agent we really liked who took us to a few places but then told us that we needed to wait a couple of weeks before we came back because landlords were not willing to sign a contract what would start in mid-June when it was only early May. But as we were saying good-bye to that agent, another one approached us on a street corner and said he could do better and that he thought it wasn’t too early too look. He worked hard to come up with some places where the landlord was somewhat flexible, and we soon found an ideal place that we’ll be moving into shortly. But during out search, we worked with three different agents, each with different listings and different strengths.

Third, be very clear about what you want and understand where you can compromise. Some people want to be up high enough to have very few mosquitoes. But if you could save 1000 RMB with a place on the first floor, could you cope by using bug zappers and mosquito netting over your bed? Do you really need two bathrooms? If you have lots of guests, this can be especially valuable. Understand how much space you need for the kitchen. Do you need an oven? Do you need a dryer? These are rare but some places have them. Understanding the difference between “nice to have” and “game over if I don’t have” is vital, because you are probably going to have make some compromises or pay a lot more than you want.

Fourth, generate lists of questions and issue to consider and discuss by visualizing details of your life when you are in an apartment you are considering. Look at the kitchen layout and consider how you would use it. Is the fridge too far away for practical work? Is there inadequate storage space? Obvious dangers? In other rooms, look at the electrical outlets and see if there are enough. See if windows can be closed and sealed off in winter to keep cold air from flowing through your home. See if air conditioners work, hot water flows, etc. Sit calmly and listen: is there lots of honking from street traffic, or are you in an peaceful place where you have a chance of getting decent sleep? Try out the furniture. Designed for someone half your size? Feel the bed. Rock hard? If reading is important to you, is there a comfortable place with decent lighting you can use? Look carefully at the neighborhood and the street you will live on. Is the traffic clogging the road all the time? Are there no taxis? Also, make sure your clearly understand if the quoted rent includes a fapiao (if you need two fapiaos, this could be trouble, and make sure that is clearly and plainly explained, and make sure you explain that you need real fapiaos, not fake ones–no kidding!). Ask if there are any extra fees you are responsible for. Will there be an installation fee to start Internet or TV service? Understand parking rules for you or for visitors.

Fifth, don’t trust everything you see or hear. Many online apartment listings rely on fake information to lure you in, and some agents you meet will feed you fake information to win you as a client. This fake information will be a listing that looks absolutely perfect, such as an ideal apartment in the place you want, in your budget, with loads of cute extras that make it seem like a real steal. When you call the agent to schedule a visit, you’ll find out that it has “just been sold.” That same apartment may end up “just being sold” over and over again. It may not even exist. I suggest not relying on that service or agency if they play that game. Further, real estate agents will often make statements when they don’t really know the answer. Be suspicious and ask how they know. Some agents, especially those working for firms that seem to be trying hard to push market prices higher, will quote you greatly inflated prices. Checking with multiple agents can give you a feel for what the real price should be for a given type of apartment.

Sixth, negotiate. Three times we have offered somewhat less than the asking price and had success, but if you ask for more than, say, a 10% reduction, you might not only get a rejection but find that the landlord is not willing to talk with you any more at all. But do negotiate, respectfully. In one place, we pointed out how terrible the furniture was and got the landlord to agree to lower rent if we scrapped some wasted furniture and bought our own instead of requiring the landlord to buy new items. We got 1000 RMB a month off our rent which quickly paid for the cheap used couches and a used bed we bought from expat friends who were moving back to the US. In another place, we got the landlord to buy an over for us if we would pay 500 RMB a month extra, which was fine with us–but in the end a bad deal for us because we stayed there two years, and an over costs about 5000 RMB. Oh well!

Seventh, allay landlord concerns. The visit to an apartment with a landlord present is a two-way interview. You are trying to find out if the landlord will be reasonable, but the landlord is keenly interested in seeing who you are. They have invested way too much money in this place and don’t want to lose it through a disastrous tenant. Dress nicely. Be on time. Be very pleasant and polite. Compliment the landlord on the things you see that are positives. Act like a considerate guest. The feeling they have about you can play an important role. They want responsible, trustworthy people who aren’t going to trash the apartment or sublet it to a tribe of party animals.

Eighth, once you’ve found the right place, be prepared for the closing. Find out if the landlord wants the upfront payments in cash or via an electronic deposit (credit cards often are not accepted for these kind of things). If you need, say, 40,000 RMB, realize that you can’t get all of that on one day from an ATM machine, but you can get it from a bank if you have an account there with that much in it. Otherwise you may need to have money wired to China from a US bank. Also as part of preparing for closing, ask the agent to get a copy of the contract to you before the closing so you can review it, and make sure it is in English and Chinese (but the Chinese terms will govern if there are any differences). If they have changed the agreed-upon terms or offer new unexpected conditions, be ready to walk. Also have someone who knows China and Chinese be there with you are at least available to help if there are any issues or questions. Inspect the apartment carefully and make sure agreed-upon repairs or changes have been done or are spelled out in the contract.

Ninth, prepare for moving out of your old place.  Be sure to give your previous landlord plenty of notice (usually by 30 days or a month before the last day of your contract, you need to give written notice if you aren’t going to continue) and cooperate fully to help them sell the place. Keep it clean. Do your best to be thoughtful of your old landlord. While that’s just good human behavior, it also has a practical aspect: it may increase the chances of you getting your deposit back, or at least some of it. Sadly, some landlords make excuses and keep the deposit. We’ve had luck so far in getting our deposit back, though we have another deposit quest coming up soon. Wish us luck. Have an inspection meeting with your former landlord to review the apartment and see if there have been any unusual damages. It may be good to have photos of the place when you moved in and photos of the current place to show that you’ve taken good care. If you’ve spent money on repairs or other things, receipts will be helpful. You may need to prove that the furniture you wish to remove from the apartment is actually yours, since the door guards (“menwei”) at apartment complexes are trained to prevent theft from departing tenants and so will require conformation from the landlord for you to remove something you may own. Make sure you move on a day when the landlord is available by phone.

Tenth, when you move, take many precautions and get help. Hire movers to move your stuff if you have a lot, and watch over the process carefully. They may be fly-by-night and can damage many things. Work with them to protect whatever is really valuable or move it yourself. For special items like a piano, go to a piano shop and get their recommendation for skilled piano movers. Work with the agent and landlord to make sure that services like power, Internet, gas, etc. are operating when you move in. Be very careful not to damage walls, flooring, windows, or light fixtures as you move in. Make sure you have keys and understand how to enter the complex and the building (passwords, key tokens, etc.?).

It can be tiring, but with luck, you’ll have avoided major disasters and will find yourself in a pleasant new setting in one of the most delightful and beautiful cities on earth, Shanghai.

By | May 29th, 2016|Categories: China, Consumers, Housing, Shanghai, Shopping, Surviving|Tags: , , , , , , , , , |Comments Off on Renting an Apartment in Shanghai: Some Practical Tips

Joyous Living in China (and Perhaps Other International Settings)

Having shared a variety of my experiences here in China on the pages of my Shake Well blog, I hope some of you will be more willing to come here when the opportunity comes. I thought coming here would be a sacrifice, but it has been a blessing and joy beyond all my expectations. After four years, hardly a day goes by without me expressing wonder and gratitude at the privilege of being here. My love for China has only grown, in spite of the various challenges that Westerners may face here. I deal with some of the challenges and the more daunting aspects on the Surviving China section of my website, where I discuss some issues like the occasional scams to avoid, the problems with the Internet, dealing with food safety, etc. Lots of places will give you advice on those topics, and it’s important to understand them to stay out of trouble and survive here.

Beyond mere survival, though, comes a more important factor: joyous living. For many foreigners who find China an endless frustration and can’t wait to get back home, the joyous living part may seem remote. I’ll admit that sometimes foreigners end up in situations that are difficult and painful. But I’ve seen foreigners living in remote, difficult locations on shoestring budgets finding the same excitement and happiness that I’ve experienced in Shanghai, where my circumstances are favorable in many ways, and I’ve seen foreigners with much better settings who find the place intolerable. I’ve learned some valuable lessons from those who seem to living on more than their fair share of joy here, and I’d like to share what I’ve learned.

If you approach China in the right way, I feel you can make your in China one of the most enjoyable and rewarding times of your life. (This probably applies to many places, but there are some uniquely wonderful things about China.) China offers a richness of culture, scenery, history, language, and food that can make life here better than what you might experience anywhere else, but it takes preparation, work, and some mental adjustments to discover the richness that is here. You may also find Shanghai in particular to be one of the safest, most convenient and most delightful places on earth, IF you are flexible, overlook some gaps, and enjoy the strengths and beauty of the city.

It Begins with the People

Finding happiness in China, in my opinion , begins with the people. In spite of my various warnings about scams and other dangers that I give elsewhere, you need to understand that the Chinese people in general are kind, honest, friendly, and very kind to foreigners. There are times when you might cause problems and cross over hidden boundaries when it won’t seem that way, but you’ll soon learn how to avoid those situations and how to act properly for Chinese culture.

The key to finding joy in China, in my opinion, is learning to respect and love the people. Once you discover who they are and what they have to offer, it can change your life and your attitudes. To begin, you need to get out of your expat shell and make friends with the locals and learn about their lives. There are many ways to do this, such as:

  1. Hire a Chinese teacher to come into your home at least once a week and teach you Chinese while also discussing Chinese culture, current events, etc. A good teacher can help you understand the vast culture behind the words and better look into the heart of China.
  2. Invite your neighbors and other Chinese acquaintances into your home for dinner. This can lead to lasting friendships and great exchanges of information. Some of our lasting friendships arose by apparent chance after talking to a stranger on the street or chatting with someone on a train. Talk to people, make friends, and follow up.
  3. If you have guards (“menwei”) at your apartment complex, smile at them, wave, and occasionally bring them treats, especially Western goodies that you make or bring to China. A plate of cookies for them to share with each other can earn you a lot of “brownie points” and help you make friends. If you can afford it, I also strongly recommend giving “hong bao” (red envelopes with some cash) to all your menwei right before the Chinese New Year holiday. Once you understand how little they make, you’ll be grateful for the opportunity to give them a bonus. That kindness will often be more than reciprocated by the help they can give you. For example, once my wife left her suitcase in the back of a taxi. The menwei at our complex spent an hour or so reviewing security camera video footage to track down the cab and then recognized and called the cabbie, and we had it back that day—in time for a flight that night. They could have just said, “Too bad!”
  4. Treat your ayi (maid) well, if you have one (this also applies to a driver or others who might be hired to help you). One of the benefits of living in China is that help in the home is very inexpensive. Actually, it’s often too inexpensive. While you may hire an ayi at a fair market price, take care of her with occasional tips, be sure to give an extra month of salary in February as part of the traditional employer obligations to employees at New Year festival (you can pro-rate this if they have been working for you for less than a year), offer to pay her transportation costs to get to your place, and pay her even when you’re away and she doesn’t need to come to work (giving her vacation, in essence). A happy ayi who trusts you and respects you can spare you from a variety of problems and will be motivated to go out of her way to help you.
  5. While tipping is not required, I suggest doing it when you can. Cabbies will always appreciate it. Once you learn how little they earn for working so hard, and what a small portion of each fair actually goes to them, you’ll realize that a small tip makes a big difference. When they are friendly and helpful, why not give an extra tip and make them really happy?
  6. Don’t just shop at expensive expat stores like Carrefour. You will get some of the healthiest, freshest, and tastiest produce, eggs, and even meat at local wet markets. There you can become a regular and make friends with vendors, and experience an important part of Chinese life: the market. Chinese markets are wonderful, but often missed by foreigners.
  7. What about annoying people pushy salesman who approach you on the street selling questionable products? Perhaps they are scammers or crooks, but there’s a good chance they are real people with real needs. They get rejection all day long. Instead of brushing off the salesmen, be polite, smile, and say “Thank you.”
    BACKGROUND: A friend of mine asked a wise Chinese man for a powerful Chinese “zinger” to put annoying salesmen in their place and get rid of them. “What can I say to verbally shove them away?” was his question. The highly educated Chinese man thought for a moment and said, “Try this phrase: Xiexie.” My friend was surprised: “Wait, that just means thank you!” “Yes,” said the Chinese man, “and it’s the right thing to say. Those pushy salesman are just people trying to make a living, and deserve as much respect as you or I, even if we don’t want their goods. So don’t try to make them feel bad. Just be respectful and say ‘Thank you’ or ‘No thanks.’” My friend told me he felt humbled by this and saw those annoying people on East Nanjing and elsewhere in a new light.
  8. What about beggars? There’s a chance that they are scammers, but there’s also a good chance that they are real people in difficult situations. Carry a few coins or small bills reserved for the occasional beggar you meet. Treat them with courtesy. Look them in the eye, smile, and give them something. There may be times when you’ll sense something is wrong and you may just wish to move on, but in general, you won’t regret giving. You may even find some regulars you really like.
    Tip: When giving, don’t expose your wallet or purse to potential pickpockets. They are rare, but at Yu Garden a friend of mine had her wallet and passport stolen by a group of migrant kids while she opened up her purse to give some money to a beggar. (The empty wallet and passport was found shortly after by a Chinese man, a worker from the north, who spent 3 hours tracking down the owner to return it. Since the wallet had my wife’s card in it, he called my wife to report the wallet he had found, and waited until we could meet him to retrieve it—one of the many honest and kind people we have met in China.) Have your change in an easy-to-access place.
  9. Don’t let language barriers stop you from connecting. Get out and meet your neighbors. Find a translator if you need to, but introduce yourself and find out who your neighbors are. They may not be interested, but a consistent smile will eventually work wonders. Also try to be sensitive to things you may do that annoy neighbors, and get feedback from others on how to be a good neighbor. Meanwhile, keep your expectations from others low and don’t assume that others are being deliberately annoying when they are making too much noise or doing other things that bother you.
  10. Be patient in lines, while defending your position when you need to. When people cut in front of you, they may not have realized that you were really in line. After all, why was there a 12-inch space in front of you if you mean to be in line? Be patient and forgiving. You can indicate that you are in a line and ask them to get in line (paidui)—but do it with patience and a smile. (I know, this is easy for me to say, and admittedly often hard to do.) They probably didn’t understand. That’s the kind assumption, anyway, and a good way to think about the frustrations you might experience that come from the culture gaps you face.
  11. Be aware of the people around you and look for opportunities to help. If you are healthy and strong, a seemingly frail or elderly person carrying a heavy suitcase up or down stairs can be a great opportunity to help. A mother struggling to get her baby’s stroller down the stairs is another opportunity. Keep your eyes open for opportunities to go occasional good, and be ready to back off with a smile if they refuse help. But being considerate of the Chinese people helps compensate for the numbing effect of living in crowds and helps you feel more part of the community that is China.

In general, go out of your way to be friendly and respectful to people, though sometimes you’ll need to be firm and insistent. The times you slip and lose your patience will be times of regret. There are things that happen that will try your patience and yes, it may be easy to become angry and frustrated.

The times you do things that help others and the times you overlook the things that annoy are the times when you will most quickly appreciate who the Chinese people really are. The more you can see the good in these very different but very similar neighbors, the more you will connect with China and find happiness and excitement living here. But do take steps to avoid some of the problems that can leave you feeling angry and frustrated.

One opportunity to serve comes through various charities. My employer runs one of the China’s biggest private charitable trusts, the Huang Yi Cong Foundation, which provides help to needy school children in Gansu Province and supports other charitable efforts in China. Many of my colleagues donate a small part of their monthly income to the Foundation, which helps them become connected with the child or children they are helping. They receive occasional letters and photos that help them better understand the difficult life of the poor in China and give them opportunities to make a lasting difference. There are other organizations, of course, providing opportunities to make a difference, but I’m proud of the good people running the Huang Yi Cong Foundation and their passionate care for the needy families they serve.

In addition to building connections with the people, you’ll love your China experience more if you experience Chinese culture. There are many ways to do this. Go to museums, parks, community events, etc. Walk through neighborhoods and watch the dancing, game playing, calligraphy, tai qi, etc. Parks in the morning are great places to visit, and the Bund between 6 am and 7 am is another example, as you witness kite flyers and others at their best. Get involved in community events like special interest groups, classes, musical productions, dance groups, etc., especially those that reflect Chinese culture. There are numerous opportunities here and many friendships and mind-expanding opportunities here.

Again, don’t live in an expat shell. Get out and experience China and its culture. That includes the food. Please don’t just eat Western food. Learn about the many varieties of sophisticated Chinese food and experience many parts of China through its cuisine. Also learn about Chinese history, watch some Chinese movies, and continue learning the language and the culture as much as you can. You’ll find China to be a never-ending puzzle and mystery that rewards you deeply for each layer you unravel.

I hope you will experience life in China one day. May your experience here be exhilarating!

By | September 17th, 2015|Categories: China, Shanghai, Society, Surviving, Travel tips|Comments Off on Joyous Living in China (and Perhaps Other International Settings)

Facing the Real Risk of Theft from Your Bank Account in China

An increasing number of friends are reporting troubling cases of theft from their China bank accounts. One friend, after years of working in China and saving every penny, was preparing to return to the US, but suddenly every penny in her ICBC bank account was stolen. The ICBC bank officials told her that someone had a copy of her card and had taken the money out. She asked how this was possible without knowing her password. No explanation was given, except that it was somehow her fault. She spent five days arguing with them and got nowhere. They said that the thief could have been working with her to perpetuate fraud on the bank, so why should they refund her money? Her only option now is to sue, but she has to go back to the US soon and fears she won’t have the ability to pursue the case. But we’ve encouraged her to work with a lawyer to fight this. She will, and I hope to have good news to report sometime.

Her story has almost exactly the same set of facts that we find in a chilling account, “How I sued the world’s largest bank and won” at In this case, it was a smaller amount, 15,000 RMB that was taken from the author’s ICBC account. He encountered the same helpful consumer service policies and attitudes, and was forced also to sue for something that was clearly not his fault. He won, and it only took 7 months and some modest attorney fees to get his money back.

If you have a bank account with an ATM card, there is a real risk that one day money will begin disappearing from your account. There are some very high risk factors in China you need to understand:

1) The daily limit for ATM withdrawals is much higher than it is in the U.S. and Europe. A thief typically can take out 20,000 RMB a day (over $3,000), which is 5 to 10 times higher than typical US limits.

2) The daily limit may not be over a 24-hour period, but may be based on the calendar date, so if that applies to your bank, then a thief can take 20,000 RMB out at 11:55 pm, and another 20,000 RMB out at 12:05 PM.

3) Banks in China often don’t have effective anti-fraud protection.

4) There are many thieves with card copying or card scanning devices who can make a duplicate of your card. If they or a small video camera can watch you enter your password, having your account number and your password leaves you defenseless.

5) Thieves can sometimes pull money out of your account without using your password. I don’t know how this happens, but it has happened to multiple people in China, and it happened to us with our US bank.

6) When someone pulls money out of your account without knowing your password, it should be the bank’s fault and they should reimburse you. But consumer service attitudes and policies may not be identical to those in your home country. China banks may tend to blame the customer and argue that maybe the thief was collaborating with you, so they might not cooperate unless you take them to court. You can sue and win in China, but it will take a lot of work and the help of an attorney.

Because money in the bank is so vulnerable, I suggest several best practices:

1) Do not keep large amounts in any single Chinese bank. Move a lot of it into US accounts without ATM cards or with two-part authentication, and keep plenty of cash.

2) Use your bank cards as little as possible. Instead, use cash to make payments when possible.

3) Do not let employees walk away with your bank card (they might run it through a card copier device of some kind). Keep your eyes on it.

4) Do not let your card be scanned in any place that seems questionable or seedy.

5) When using ATM machines, look for unusual devices, small video cameras, etc., that might have been added.

6) Keep good records of where you have been so that if the bank says it must have been you that pulled all your money out of your account in, say, Harbin, you can prove you weren’t in Harbin that day.

7) Monitor your bank account frequently, and make sure you receive automatic text messages when money is taken out of your ATM.

8) When you do find a problem, document in detail who you spoke with, what you said, what they said, etc. You will needs lots of documented details if you have to sue the bank to get back missing money.

9) Avoid trusting your money to any bank that has a bad track record of protecting the money of its customers. If you know of banks that have performed well in this regard, please let me know.

These problems are not unique to China, but they seem to be a lot more frequent here and more severe, especially with the high daily minimum that thieves can take out.

If you do online banking, your risks are also high due to hackers. I suggest you use complex passwords that you change often, and only use secure computers to access your bank accounts. It’s good to have a cheap computer that is never used for browsing but only for bank access, and even then keep good firewall and anti-spyware software on it, keep it updated, use more secure browsers like Chrome or Firefox, and don’t use untrusted wifi networks to access your accounts. For added security, use VPN when you access your bank account.

Don’t keep all your money in any one account, and keep a wad of cash somewhere, too. Thieves can get everything, but we shouldn’t make it easy for them.

By | June 17th, 2015|Categories: Business, China, Finances, Internet, Investing, Scams, Shanghai, Shopping, Surviving, Travel tips|Tags: , |Comments Off on Facing the Real Risk of Theft from Your Bank Account in China

Pasta Mania: Great and Affordable Italian Food in Shanghai

There are lots of Italian places in Shanghai, but many tend to be expensive, slow, and not all that good. For affordable Italian with excellent service, my new “go to” choice is Pasta Mania. Last night I took a group to Pasta Mania on the 6th floor of the Raffles Mall next to People’s Square (take Exit 15 at the subway station for People’s Square and you’ll be on the ground floor of the Raffles Mall). For 38 RMB, my Arrabiata Penne was really tasty. The 68 RMB meat lover’s pizza was good, though I’m not a meat lover. The Al Funghi pasta my wife had was rich and creamy. The calamari was tender and delicious. I also enjoyed the beverages, especially the passion fruit tea and the rose and strawberry tea. Even tried a lychee smoothie that was quite good. We had a lot of food and a lot of fun for an average of 110 RMB per person. We could have spent a lot less by skipping drinks, dessert (half off on cheesecake!), and appetizers. Not bad!

Our waiter spoke good English and his service was outstanding. He came over and checked on us several times–a rarity in China. Friendly, clean, efficient place. We’ll be back!

There are several other Pasta Mania sites in Shanghai. Super Brands Mall has one also.

By | May 22nd, 2015|Categories: Food, Restaurants, Shanghai|Tags: , , , , |Comments Off on Pasta Mania: Great and Affordable Italian Food in Shanghai

St. Gobain Celebrates 350 Years of Innovation with a Temporary Pavilion on the Huangpu River in Shanghai

St. Gobain, one of the world’s oldest companies (350 years!), just had their Innovation Days celebration in Shanghai on Sunday. I was privileged to be a guest and to learn more about this innovative Fortune 500 company, headquartered in France, that produces leading materials like special glasses and abrasives.

To celebrate their 350th anniversary, they built a temporary pavilion on the Bund near the International Cruise Terminal area, just east of Suzhou Creek, and it is now open to the public for a few days. But you have to reserve a ticket for specific times. Make your reservations at

I especially enjoyed the display with mirrored walls and actively lit glass inside, and the display highlighting the acoustic insulation materials they produce. Booming loud inside, quiet outside.

Here are some photos from the event I attended:

By | January 14th, 2015|Categories: Business, Industry, Innovation, Photography, Shanghai|Tags: |Comments Off on St. Gobain Celebrates 350 Years of Innovation with a Temporary Pavilion on the Huangpu River in Shanghai

Gelato Update: Le Creme Milano at South Shaanxi Road Is Wonderful, But Beware the Rogue Store in Xintiandi

Ever since my visit to Italy a year ago, I’ve been on a quest for good gelato, and have found a couple of fairly good brands here that draw upon Italian know-how.

Gelato was on my agenda following an intellectual property conference in Shanghai, the IP Business Congress Asia 2014, held Dec. 8-9. My wife and I took an IP lawyer from the States and his wife to dinner at the beautiful and delicious TMSK in Xintiandi. After dinner, the lawyer and I wanted to try some gelato, so we went west to Danshui Road to visit a Creme Milano gelato shop, a gelato chain in Shanghai where I’ve had some excellent gelato several times in the past.

When we entered the store, something seemed a little different. No, a lot different. The gelato bins, normally full and carefully groomed, looked sloppy and the trays were mostly empty. What remained looked rather like old relics. We did the best we could by finding a couple of flavors to order from the few surviving bins, but the flavor and texture was unimpressive and the servings were unusually small and stingy. What had happened? Were sales so poor in our cooler weather that the store had just given up and failed to keep up appearances? I was let down.

The next day, I had lunch with another friend and mentioned the bad gelato experience. He knew the people running the business or at least helping to run it. He said he would them give my feedback. He called later that day to tell me surprising news from the owner: the gelato store we had visited was a rogue shop that no longer was getting its product from the authentic source as they were supposed to. I don’t know if the product we had was leftover original gelato or some fake gelato or ice cream from another source. But it wasn’t what I was expecting and what I would find again at the mother store on South Shaanxi Road.

After I sent an email to the owner of a gelato brand in Shanghai about my disappointing experience in the rogue shop and their need to take action to protect their brand from being tarnished, the owner invited me to come to the mother store at 434 Shaanxi South Road in Shanghai’s beautiful French Concession area. We were warmly greeted by the store manager and marveled at the contrast between what we could see in front of us and what we had seen in the rogue shop.

Jeff in front of the mother store of Le Creme Milano

Jeff in front of the mother store of Le Creme Milano

The difference in taste was even more impressive. Gelato is not just another name for ice cream. There are large differences in method of preparation, the ingredients, and even the temperature it is served at. Gelato is more like a rich, very thick fluid rather than the fluffy solid of common ice cream. It takes skill and artistry to make it right, and what a delight it was to encounter real gelato once again. Ahhh!

Real gelato, fresh and delicious, at the South Shaanxi Road station, across from the Shanghai Culture Square.

Real gelato, fresh and delicious, at the South Shaanxi Road station, across from the Shanghai Culture Square.

We ordered some gelato after sampling several heavenly flavors. I ordered a small cup with a little pistachio flavor and a little blueberry yogurt. The small cup was packed to hold about as much as possible, nearly overflowing with goodness, unlike the miserly, well-below-the-rim portion I received in a cup of the same size at the rogue shop. Both flavors were unforgettable. To my dismay, though, after we received the gelato, the manager refused to take our payment. What kind treatment! It was my birthday, but they didn’t know that in giving me this perfect birthday gift on a little birthday adventure.

Experience real gelato at a real Le Creme Milano store in Shanghai. There may be one or more rogue shops out there selling inferior product, based on what I experienced and learned from the owner. How disappointing that there are stores (at least one) with the nameplate of Le Creme Milano that aren’t selling the real product. I hope the other Creme Milanos in town are legit. One way to check is to email the store using their contact page at!contact-uk/c2q4.

A small cup with a generous portion of gelato at the mother store on South Shaanxi.

A small cup with a generous portion of gelato at the mother store on South Shaanxi.

By | December 29th, 2014|Categories: Business, China, Restaurants, Shanghai|Tags: |Comments Off on Gelato Update: Le Creme Milano at South Shaanxi Road Is Wonderful, But Beware the Rogue Store in Xintiandi

Golden Jaguar on West Yanan Road in Shanghai: Huge Disapppointment for a Large Party

Golden Jaguar is a well-known chain offering a large buffet. Unfortunately, after the disturbingly poor experience a large group of us encountered there recently, I won’t be going back. A group of about 200 or so people made reservations for a special dinner there. Some who had been to Golden Jaguar before were really looking forward to the buffet with numerous tasty items. We paid 200 RMB per person, apparently a little more than the normal buffet rate in the main area on the first floor. They put our large group on the sixth floor to give us a big room of our own, pretty much the whole floor, but they wouldn’t let us go down to the first floor to access the good stuff. Instead, they brought in a few large bins of very ordinary, uninteresting food. It was actually the buffet in China that I can remember where I left hungry because there was so little worth eating, and so little of what looked good.

One girl at our table looked really depressed. I asked what was wrong and found out that she had been to the main buffet on the first floor with numerous delicious items and had really been looking forward to a special evening here, but now was gravely disappointed with the low-quality food being brought to us. I asked the floor manager if she could be allowed to go down to the first floor and get some real food. He gave us some story about how we had a special rate for the room and this did not include access to the first floor. Sigh.

The food they brought came in a few large bins that were often empty. It was usually cold, with no devices to keep anything warm. What surprised me was how inept their system was for providing the food. For over 200 people, the food was presented on a single line of tables and they only allowed people to queue up in a single line on one side. This resulted in a ridiculously slow line, complicated by the fact that the bins they brought were too small and quickly depleted, at which point people in the line often just stood and waited until a refill eventually came, making it all the more insufferable.

The fish was cheap, unpalatable sardines or saury. The chicken was cold, boring, plain whole chicken whacked into boney pieces. There was flavorless beef and broccoli, cold. The crab was perhaps the highlight for appearance but there was so little edible meat that it did little to abate hunger. Some fried rice. A salad that was often empty. Tasteless cheap little fluffy cake pastries for desert. Lukewarm Sprite or Coke as the only beverages. There was a tray of smoked salmon, enough to serve about 10 or 12 people per refill, that was usually empty. Some cold shrimp (tender, though) and corn was provided as a salad. That dish was OK, but overall it was something of a miserable meal, given the fact that we  knew we were being poorly treated, even ripped off, and that for the same price or less we should have been able to eat a great meal below. Sigh.




There were also some “sushi rolls” that were just rice and radish or other veggies. These sliced rolls came with a safety problem: some were still wrapped in thin cellophane that guests would ingest if they didn’t notice and peel it off before eating their slice. After someone on my table apparently ate one, I pointed this potential danger out to a worker, who blew me off by saying that the plastic was necessary to prepare the sushi. There was not an attitude of serving the customer that night! I went to someone more senior an explained the problem again in great detail, asking repeatedly to make sure he understood that yes, this was a safety issue and should be resolved. Nothing happened for a while, but later I did see that the rolls they brought had the plastic off.


I feel that they really took advantage of our group. If that is their attitude toward customers, I won’t be back.






By | December 28th, 2014|Categories: China, Consumers, Crazy, Food, Products, Restaurants, Shanghai|Tags: , |Comments Off on Golden Jaguar on West Yanan Road in Shanghai: Huge Disapppointment for a Large Party

Henderson Metropolitan Mall at East Nanjing in Shanghai: Restaurants to Try and to Avoid

Shanghai’s Henderson Metropolitan Mall is at East Nanjing Road and Henan Road at the beginning of the Nanjing Pedestrian Street close to the Bund, right above the East Nanjing subway station where Line 10 and Line 2 intersect). It is a popular place to shop and eat, partly because it houses one of Shanghai’s 4 big Apple stores (the others being at Lujiazui, Xintiandi on Huaihai Road, and the IAPM Mall at South Shaanxi Road).

Henderson Metropolitan has two floors of food courts at its two lowest levels, B2 and B1. At the lowest level is a small Korean place I like, and next to it is Marissa Italian, which offers pretty inexpensive set meals at lunch (I think they are closed at dinner for a while–must be some trouble there, unfortunately). On the next level up, the main food court level, is a wide variety of places including a Burger King, Yummie House curry (Japanese style curries–pretty good set meals), a good Japanese/Korean place next to it, a popular hotpot place that lets you pick your own ingredients and then cooks them up a big bowl of broth, a Hong Kong dessert shop, a Thai place, a takoyaki shop selling fish and meat balls, and other places. I’ve enjoyed most of them. Nothing I’d say you have to avoid there.

Higher up in the mall, do avoid the Seafood Club restaurant. High prices and someone sullen service. Not satisfying food, though I gave it two tries. Last one was especially unpleasant.

For high end Chinese, try South Beauty on the tip floor. Great, but more expensive than most. I don’t think they have set meals, so it is best to have two or more people and share several dishes. Expect around 100 RMB per person or more.

My favorite place is the Japanese restaurant, Akasakatei, on the 3rd floor. It is a popular chain with excellent sushi, noodle dishes, bee beem bop (a Korean favorite), grilled fish, and fun set meals for lunch in the range of 45-65 RMB. I recently the beef and egg noodle dish set meal, which comes with a good salad, some pickled vegetables, and custard. The sushi set meal is also very delicious.

On the fourth floor is Fusion, a Singaporean/Malaysian place that has inexpensive set meals and great Singaporean ice kashi desserts.

Near South Beauty on the top floor is Classic Shanghai which has reasonable set meals and a variety of Shanghai favorites, including dumplings, hongshao pork, etc. Pretty good, but not my favorite.

The second floor has Ice Season, one of the best gelato chains in Shanghai. Their mint flavor is probably my favorite. Close to real Italian gelato, but nothing beats being in Italy!


By | November 28th, 2014|Categories: Restaurants, Shanghai|Comments Off on Henderson Metropolitan Mall at East Nanjing in Shanghai: Restaurants to Try and to Avoid

Beware Inflated Delivery Charges in China: Get Pricing First

Delivery fees in China are usually surprisingly low. Kuaidi, rapid delivery, is far less than it is in the United States and is a pervasive way of moving goods, with the postal system being used far less for such things. But aways be ont he alert regarding fees. I’ve seen a number of cases where high delivery fees are being used to compensate for low asking price. When delivery is involved, make sure you have the delivery fee pricing before you buy. On TaoBao or related online services, check the delivery fee carefully–sometimes it can be quite large. Of course, this is a problem anywhere. In the States I’ve seen offers for “free” products that included $20 shipping and handling fees.

In China or anywhere else, never agree to any service before you know what the price is. The danger is that you’ll assume that the customary low price for something must apply, only to face a painful surprise, as happens in the karaoke scam and other scams.

By | November 12th, 2014|Categories: Scams, Shanghai, Shopping|Comments Off on Beware Inflated Delivery Charges in China: Get Pricing First

Real Italian Bread (Roman Style) on Gubei’s Pedestrian Street: Panificio Roma

While walking along Gubei’s beautiful pedestrian street, my wife and I encountered a little Italian bakery on a corner, where we met the owners (Francesco Mazzani, originally from Milan, and his wife, originally from Shanghai).  Panificio Roma is a real Italian bakery. In fact, the dough they use is actually made in Italy, made by his family’s traditional bakery there, and then frozen and imported to China, where it is baked in his store at 620 Jin Chen Dao (Golden Street) in Gubei. You can learn more about the bread and the Italian craftsmanship in every loaf at their website,

The bread is really great. We were in Italy earlier this year and learned that Italian bread can be terrific, although bread in Tuscany usually has almost no salt in it and seems like it has no flavor. But Panificio Roma isn’t that way–it’s a good, hearty bread that I like better than Tuscan-style bread. The ciabatta is perfect, and the baguettes are soft inside with great texture. We also had a panini for 45 RMB and some fresh squeezed juice. Outstanding. We will be back. The owners, both of whom speak wonderful English, are very friendly, intelligent, and interesting. They sat down with us and talked while we slowly ate out delicious food. Imagine, real Italian bread imported from Italy but baked in Shanghai.

By | November 2nd, 2014|Categories: Food, Restaurants, Shanghai, Shopping|Comments Off on Real Italian Bread (Roman Style) on Gubei’s Pedestrian Street: Panificio Roma