The Pointless House of Quality:
Technical Support for Software Products from Pointless, Inc.!Pointless, Inc. has expanded its horizons to offer numerous software products to other companies and organization. Award-winning products like our Off-shoring WizardTM, EnronamatronTM Accounting Genie, Outsourcing WizardTM, Downsizing MasterTM, Feng-Shui Cubicle PlannerTM, and so forth. Naturally, marketing quality software at the prices we charge requires a commitment to serious customer support. To better serve you, this page is offered to provide you with updates, downloads, and directions for getting the technical support that our customers want. Everything you need to know about our technical support options is provided via this page.
To access our extensive online knowledge base, click here. To contact us by telephone or e-mail, use the contact information shown here:
UPDATE, Dec. 15, 2003: To better serve you and in response to overwhelming demand for high quality technical support at Pointless, we have downsized our off-shore technical support staff to ensure that only the highest quality staff member is there to take your calls.
UPDATE, Dec. 18, 2003: To better serve you, we are now accepting technical support calls in ANY language! Answers, however, will be limited to Tamil (free), Bengali (free), or English ($25 per call).
UPDATE, Dec. 20, 2003: To better serve you with more uniformity, all calls will be billed at a single convenient rate of $50, regardless of language.
UPDATE, Dec. 23, 2003: Tech support at Pointless has now been expanded to a 24/7 basis. We'll be open every month on the 24th for about seven minutes. Since wait times are typically about three hours, we encourage you to get in the queue well ahead of our office hours.
UPDATE, Dec. 28, 2003: To better serve you, and due to overwhelming customer response during our Dec. 24 technical support session, we are no longer publishing our technical support phone number or office hours.
UPDATE, Jan. 15, 2004: To better serve you, we have downsized our technical support worker and replaced her with an automated fax system using our toll-free fax-line. (Use the number given above, just before this list of updates.)
UPDATE, Feb. 1, 2004: To better serve you, we have replaced our toll-free fax-line with an offshore long-distance number costing. Each call will automatically and conveniently add a $60 charge to your phone bill. (Use the numbers given above.)
UPDATE, Feb. 21, 2004: To better serve you, we have complied with an unfortunate Federal order, in response to misguided allegations of "phone fraud," requiring us to shut down our off-shore phone program. To better serve you, we have now added a true 24/7 e-mail support system staffed by Nigerian e-mail experts. To begin receiving e-mail support, simply register by sending us your bank account number, at least one credit card number and expiration date, and your social security number. We'll take care of the rest and see that you get the assistance you need. Register now and you may receive up to 35% of a $50 million Nigerian sweepstakes, thanks to the courtesy of the late General Abu Magunabe whose rightful heirs are now on the Pointless Board of Directors.