How We Fixed a Painful iPhone Email Error: “Cannot Verify Server Identity”

My wife’s email on her iPhone failed today, constantly giving the error message, “Cannot Verify Server Identity.” She had made no changes to her account settings. What to do?
Trying to troubleshoot, I read numerous pages offering various solutions to this problem (one that many people have had and that Apple tech support apparently is not familiar with). Solutions included turning WiFi on and off, turning SSL on and off, and more Draconian solutions like deleting and reinstalling the email account and even deleting all settings. We tried a variety of things without success. Thank goodness for terrific customer service at DreamHost.com, the host of her main email accounts. The fix was simply to update the account settings.
 
If your email is on a Dreamhost server, the instructions that worked for us might help you.
 
For the incoming server, we were told to use:
IMAP Port: 993
Incoming SSL: Enabled
Incoming Host: imap.dreamhost.com
Username: <full email address>
Authentication: Password or Normal Password
 
For the outgoing server,
SMTP Port: 465
Outgoing SSL: Enabled
Outgoing Host: smtp.dreamhost.com
Username: <full email address>
Authentication: Password or Normal Password
 
Email is working fine now! Changing the outgoing server took about 5 minutes to verify. Our service guy said we might need to reboot the phone and do it again, but it was not needed. All is well! Happy wife!
By | 2018-10-23T07:31:25+00:00 October 23rd, 2018|Categories: Consumers, Internet, Products|Tags: |Comments Off on How We Fixed a Painful iPhone Email Error: “Cannot Verify Server Identity”

Routine Physical Exams in China

If you work for a large company in China, you may be given a routine physical checkup every year through a local Chinese clinic. I’ve been through several versions of this in my years in China. The process can be a bit overwhelming, but it’s certainly efficient.

In these exams, you and many dozens of other people will be herded from one station to another where a “specialist” will perform there duty. Blood test, urine sample reception, eye exam, ear exam, ultrasound inspection of your heart and neck, cardiograph, magic “qi” measurement with electrodes, blood pressure check, etc. It can go pretty quickly and seems very efficient. However, it’s not exactly perfect.

In my last exam at Ciming Clinic on Hongqiao Road near Yili Road, the ear specialist looked into both ears and said all was well. On to the next station. But in reality I had severe ear wax in both ears that was already causing some hearing loss and soon would be causing ringing in one ear. When I had a real ear doctor look at it, he was amazed at how much wax there was. It took two treatments by a good ear doctor at Shanghai East Hospital to get most of it out, and a third treatment by an excellent German specialist at the Gleneagle Clinic at the Tomorrow Center at People’s Square to finish the extraction. How on earth did the Ciming ear specialist not notice and inform me of the problem? I don’t think he even looked when he stuck the ear probe in my ear.

Others have made similar complaints. Basic things are missed. The process is useful for basic indicators, but don’t assume that all is well if the results are positive, or that some of the problems they point to are real. Some of the tests may be unnecessary or even weird, sometimes apparently trying to justify a strange piece of equipment someone acquired. So see a real doctor afterwards to discuss your results and talk about your health. In the mass production operations, generally nobody will ask you basic questions that should be the beginning of a health exam. Good luck!

By | 2018-09-26T16:43:30+00:00 September 26th, 2018|Categories: China, Consumers, Health, Shanghai, Surviving|Comments Off on Routine Physical Exams in China

A Grieving Mom in Shanghai Learns Her Son May Not Have Pancreatic Cancer After All: Misuse of the CA-19-9 Antigen Test

A few days ago a grieving mom in Shanghai, a good friend of ours, shared some tragic news with me: her teenage son had pancreatic cancer, one of the worst cancers. Her son was likely to die soon, if the doctor was correct. Only about 20% of pancreatic cancer patients live past 5 years. She was almost overcome with grief and had been crying for a couple of days. But even though she had gone to an expensive hospital that caters to foreign clients, she wasn’t sure she should trust the doctor. The mother called me to see if I knew where she could turn for help. She didn’t know that one of my sons happens to be a doctor treating cancer at a leading US clinic.

I received a photo of the lab report for the boy and sent it to my son. The physical results reported that a scan of internal organs showed no unusual problems indicative of cancer. There were no other symptoms, just a slightly elevated CA-19-9 antigen level, 45 instead of a desired maximum of 37.

My son was greatly disappointed that the doctor would create such needless panic by telling the mom that her son probably had pancreatic cancer. My son explained that the CA-19-9 test is not supposed to be used for diagnosing cancer on its own. Absent other symptoms of cancer, its predictive power for cancer is less than 1%, he said, and when he learned that the son was just a teenager, he said it’s even less likely to be pancreatic cancer because that disease is almost unheard of in young people. The mother’s grief was turned to relief.

I later found scientific publications confirming what my son had said. For example, see K. Umashankar et al., “The clinical utility of serum CA 19-9 in the diagnosis, prognosis and management of pancreatic adenocarcinoma: An evidence based appraisal,” Journal of Gastrointestinal Oncology, 2012 Jun; 3(2): 105–119; doi: 10.3978/j.issn.2078-6891.2011.021:

CA 19-9 serum levels have a sensitivity and specificity of 79-81% and 82-90% respectively for the diagnosis of pancreatic cancer in symptomatic patients; but are not useful as a screening marker because of low positive predictive value (0.5-0.9%).

Other articles indicate that diabetics, such as this young man, can have inflated CA-19-9 values (this applies at least for Type 2 diabetes–I’m not sure if CA-19-9 artifacts from Type 1 diabetes has been investigated), one of many possible alternative causes of elevated CA-19-9 values. Alternative causes for the elevated test result do not appear to have been  considered by the doctor who terrified a mom by declaring that it was probably pancreatic cancer. Again, the test can be useful in tracking the progress of treatment of a known cancer, but should not be used to diagnose cancer in the absence of other evidence, as in this case.




Keep this in mind when you have your physical in China. Don’t panic if a doctor reports that you might have pancreatic cancer based on a blood test result alone. Get a second opinion and understand why that value may be high, but don’t panic. Physical testing here can often include too many unnecessary tests in search of phantom problems that may be listed in your report by people who aren’t necessarily qualified to make such proclamations.

The family still needs to be cautious and follow up on the possible causes of the inflated test result, but it was only slightly elevated unlike the much higher scores that I’ve seen reported in patients who actually do have pancreatic cancer.

I am so grateful that my son was able to help bring peace to a mother who had been crying for a couple of days over the “fake news” she received from a generally good hospital. I suggest that here or anywhere else you should be open to the possibility that some doctors don’t know what they are talking about. And of course, that can apply to what I’ve said here. Do your homework, ask questions, and be cautious about what others declare.

 

By | 2018-07-05T22:10:03+00:00 June 17th, 2018|Categories: China, Consumers, Education, Health, Safety, Surviving|Tags: , |Comments Off on A Grieving Mom in Shanghai Learns Her Son May Not Have Pancreatic Cancer After All: Misuse of the CA-19-9 Antigen Test

Finally! Now I Have 4G on My iPhone 6+ Thanks to China Unicom (Goodbye, China Telecom!)

Two days ago the most amazing thing happened. I needed to buy a new SIM card for my Apple iPhone 6+, and when I went looking for a local China Mobile (中国移动) store, I saw a competing China Unicom (中国联通) store closer to my office and decided to give it a try for convenience. When I put the China Unicom SIM card in my iPhone, I was shocked and delighted to see that after all these years of suffering, I finally had 4G service. Wow! That means fast access to the Internet and, for example, all the valuable functions WeChat provides (taxi hailing, payments, bus schedules, social media, even video calls). Life just got better.



One of my few frustrations in China has been the slow data services on my iPhone. When I need to use the Internet and don’t have local WiFi, I’ve been limited to 2G. Folks at the Apple store here explained that my US iPhone was designed for a different cellular network not compatible with China’s network, so there was no hope of 4G service like everyone else seems to have. But they were wrong. The real problem, as explained by a knowledgeable Taiwanese colleague, was that the provider of my former SIM card, China Mobile, operates over a portion of the cellular spectrum that is incompatible with my iPhone. China Unicom, on the other hand, operates over a different portion of the spectrum, making their network more compatible with US phones. The China Unicom employee smiled as she explained what was apparently well known to her: their service gives me 4G, but China Mobile’s service can’t. Wish I had known this a couple years ago! Even after a supposed updated SIM card was installed in my iPhone courtesy of my employer, the service remained 2G.

Why am I changing SIM cards at all? My employer is giving me a new company phone, a Samsung model with high security features (VMWare to track employees and make it harder to steal trade secrets, supposedly) that has 4G, and are giving me a new SIM card with that phone while requiring me to return the old SIM card I have been using in my iPhone. Changing phones is a bit traumatic, but discovering accidentally that I could easily upgrade to 4G just by switching to China Unicom helps make the change more welcome. Thank you, China Unicom!

By | 2018-06-17T18:51:44+00:00 May 31st, 2018|Categories: China, Consumers, Internet, Products, Shanghai, Shopping, Surviving, Travel tips|Tags: , , , , |Comments Off on Finally! Now I Have 4G on My iPhone 6+ Thanks to China Unicom (Goodbye, China Telecom!)

Credit Cards in China: Don’t Rely on Them, and Use Virtual Credit Card Numbers for Security

Many visitors to China are surprised to see that credit cards are not widely accepted. High-end hotels will accept them, certainly, but they might not be accepted at many Chinese hotels. Many restaurants are not able to take Western credit cards. Train tickets, taxis, and numerous other services will refuse them. Simply put, cash is king in China. You really need to have a healthy amount of cash for daily survival. Have a stack of 100 RMB bills and some smaller bills and a few coins.

The first time I used a credit card in China was at a Best Western hotel in Shenzhen, near the Hong Kong border. Within 15 minutes after using the card, a spurious charge was made against that number by someone trying to purchase something in California. Our credit card company called to report the problem and our card had to be inactivated. Big hassle. Not everyone has that problem, but in Asia there are many places where credit card numbers will be swiped. They are easier to swipe than the highly secure ATM cards that are commonly used and accepted in China, cards that require a 6-digit password.

For secure use of a credit card here or anywhere else, a great service offered by some providers is a virtual credit card number. Bank of America, Discover, and Citibank offer this service. With a virtual credit card service such as Bank of America’s ShopSafe system, you can request a one-time or limited time use credit card number with a set maximum amount that can be charged against it. You don’t have to worry about the virtual credit card number being stolen. For example, I just logged into my credit card’s service and requested a virtual credit card number. I specified the amount that could be charged ($30), the date the card would expire (2 months from now), and then received a new card number, CCV code, and expiration date with my name and linked to my credit card. I used this to pay for an annual service that I don’t want to be automatically renewed with a provider who may not have the highest security. I made the payment and don’t have to worry about them charging me over and over or about hackers stealing my card number. It’s worthless now that I’ve made my payment.

Virtual credit card numbers can help you add security to your travels and your online life. You will need online access to your account to create them. You can obtain a variety of numbers for different parts of your trip. It’s a terrific advance in credit card security.

By | 2018-04-25T05:57:43+00:00 April 25th, 2018|Categories: Business, China, Consumers, Finances, Products, Restaurants, Shopping, Surviving, Travel tips|Tags: |Comments Off on Credit Cards in China: Don’t Rely on Them, and Use Virtual Credit Card Numbers for Security

Milk in China: Try the Asahi Brand for Safe, Delicious Fresh Milk

Milk has been a problem for many people in China. Trust of Chinese dairies has been low after some past disasters. Large milk powder companies struggle tend to import the milk they use because of quality control problem among the numerous small dairies that provide milk to large providers. Foreigners who like to use milk tend to buy ultra-high-temperature (UHT) treated milk that does not require refrigeration until it is opened, but the flavor tends to be poor from the heat treatment and nutritional value may be lowered as well.

After struggling with various brands of UHT milk and shying away from Chinese dairies for fresh milk, I finally found a brand of fresh that impresses me: Asahi milk. This is a Japanese company using good Japanese dairy methods on their Chinese dairy. The flavor of the milk is better than anything I remember in the US and tastes like fresh milk I enjoyed in Switzerland long ago. Really delicious. A liter will cost slightly over 20 RMB, about the same price for good quality UHT cartons of milk. But so fresh and delicious. Also, I think, safe and consistent in quality.

Asahi brand whole milk: possibly China's best?v

Asahi brand whole milk: possibly China’s best?

By | 2017-10-24T06:52:38+00:00 January 21st, 2017|Categories: China, Consumers, Food, Health, Safety, Shopping, Surviving|Tags: , , , |2 Comments

Funny Red Beef in China: Treated with Sodium Nitrite?

I’ve noticed that beef sold in small shops in China is often a bright red color as if very fresh, maybe too fresh. It may have been sitting out for hours or days, and it is still that bright red color, never turning brown as regular beef does. We were buying beef from a local market for quite a while before it hit me that there was something odd about the color. It never turned brown until you cooked it. Finally it hit me that this beef has been treated in some way, probably with sodium nitrite or other chemicals that prevent the normal browning that occurs when beef oxidizes over time.

Some people worry that nitrites might cause cancer, especially when present in meet that is grilled or cooked at high temperature. Whether nitrites are carcinogenic or not, I don’t want chemicals being added to my beef to disguise its age and let old beef look fresh. This might be a good topic for further investigation because I don’t know for sure what is being added and who is doing the treatments, or of they are safe or not. But in the absence of assuring data, the strange absence of browning in some of the been being sold here has given me one more thing to worry about when it comes to meat in China.

Eat meat sparingly. Make sure it’s fresh and from a trustworthy source. Pork and chicken, which are sold in large quantities with high turnover, may be freshest and safest, in my opinion.

By | 2017-01-06T21:12:08+00:00 January 6th, 2017|Categories: China, Consumers, Food, Health, Restaurants, Safety, Shanghai, Shopping|Tags: , |Comments Off on Funny Red Beef in China: Treated with Sodium Nitrite?

Shanghai Disney Resort: Second Time’s the Charm! My Best Disney Experience Ever

Shanghai Disney Castle

After a frustrating but still quite fun first experience at Shanghai Disney during their pre-opening test days, I was worried that Disney lines in Shanghai would always be too long for most customers. I am happy to report that our second experience on a beautiful winter Saturday, December 10, was much better. This time was clearly my best Disney experience ever. I’ve been to Disney resorts in Anaheim and Orlando more than once for each, and while Shanghai is smaller, this was the most fun I’ve had.

Why was my visit on Dec. 10, 2016 so much better than my visit earlier this year? First, lines were much better than before, partly because there were more rides open and perhaps because the thrill of a new Disney resort had worn off, so crowds, while healthy, were not overwhelming. Many good rides had lines only 30 minutes long. One hour was the longest we waited for anything all day.

For peak times and peak rides, this time we also had the benefit of a good mix of fast passes that gave us rapid access. Plus this time we used the outstanding Shanghai Disney app that shows wait times for rides to help with planning and provides a live map to show you where you are and where to go. Also in our favor, essentially all the rides were operating whereas many were closed during the pre-opening period, so there were more events to spread out the crowds.

Another plus was that we didn’t lose over an hour wading fighting chaos as the giant dining hall near Tron that still hadn’t figured out how to manage their food system, but instead went to better places like Barbossa and Remi’s Patisserie to eat much faster and with better quality food. Further, this time we got an earlier start, arriving right at 9:00 AM when the resort opens, and we also didn’t have to leave early to catch a dinner event as we did our first time. Overall, a longer, more efficient, and much more fun day. Bottom line: use the app, use fast passes, arrive early, and visit your top picks early in the day when lines are short. They may also be short after 6 PM when lots of Shanghai folks focus on eating.

On our first visit, we tried to do the Tron ride but were thwarted by wait times of over 4 hours (!). Even when kind employees there had pity on us and helped us get fast passes, we were thwarted again by a mechanical problem that shut the ride down right as we entered. That mechanical problem turned out to be a new employee leaving a door open that triggered a safety alarm that shut down the ride until engineers could pinpoint the problem. No mechanical failure, just a silly human error. Today Tron was flawless and we rode it 3 times! We did it twice in a row in the morning, and later in the evening around 7 pm the wait time was low.

Favorite rides were Tron, Soaring, and Pirates, and we even liked the interactive fun of Buzz Lightyear. Wonderful, beautiful resort. Thank you, Disney!

By | 2017-10-24T06:51:17+00:00 December 15th, 2016|Categories: China, Consumers, Food, Shanghai, Shopping, Travel tips|Tags: , , , |Comments Off on Shanghai Disney Resort: Second Time’s the Charm! My Best Disney Experience Ever

Ctrip Trouble: Beware “Free Cancellation”

Ctrip.com is one of the most popular sites for booking travel in Asia and my experiences with it have generally been positive. Unfortunately, I learned that hotel rooms advertised with “free cancellation” policies may leave the purchaser without the protection sought. I also learned that Ctrip’s customer service needs serious improvement.

I was booking a room for 5 people for a tentative stay in Haikou, Hainan. Seeing that the Tienyow Hotel offered some rooms with free cancellation, I booked one of those rooms and then prepaid. The listing with free cancellation had a higher price than the same kind of room without free cancellation, but the extra price was worth the security of having free cancellation if our plans were to change.

On the payment page, the listing continued to show the words “free cancellation” (I didn’t pay much attention to that at the time, actually, but have since verified this behavior on similar listings at the hotel) — but also had a confusing message about not being able to make changes once an order is confirmed. I figured that was standard verbiage that had not been updated to reflect the free cancellation that I was paying for. After all, I was paying extra for the free cancellation service.

When I completed payment, I received an email from Ctrip that said I had paid and that everything was nonrefundable in case I wanted to change. So I called customer service and was told that there was no free cancellation and they couldn’t do anything about it. The representative didn’t seem to get that it was a pretty disturbing, actually illegal, thing to advertise a service or benefit (free cancellation), charge extra for it, and then withhold the service. I asked to speak to a supervisor. The supervisor was too busy, I was told, but would call me back. He or she did not.

I later went to Ctrip’s live chat and explained the problem and asked for the email of the Legal Department and the CEO so I could register my complaint. They refused to give me that information, after repeated requests, and simply said that “We would inform the staff.” Huh? It took a while to get them to explain what they meant by that, but it was that they would ask a customer service person to call me. Other than that, the chat rep would not answer anything, in spite of my other questions about how they could offer free cancellation and not provide it.

Finally I did get a call from a supervisor in customer service who wanted to argue and tell me that they “had clearly” given notice that there was no free cancellation because of the conflicting message on the second page. They could not change my order because this was their policy, and they cannot change their policy.

At this point a native-Chinese speaking lawyer in my office jumped in and argued with the rep. After about 30 minutes, they offered to try to cancel the reservation for me. But that failed because the hotel refused to cooperate. Later, however, Ctrip did kindly acknowledge that there was something of a problem here and offered to cover 50% of my loss if we have to change or cancel the reservation that I’ve paid for. They also offered 100 RMB, later upped to 200 RMB, as Ctrip-bucks if we do complete the reservation. OK, that’s an improvement, but it took a lot of time and energy to get Ctrip to budge, and they still have a credibility gap when it comes to their offerings. They claim they will fix that soon. I hope so.

By | 2016-10-24T05:57:52+00:00 October 20th, 2016|Categories: China, Consumers, Shopping, Surviving, Travel tips|Tags: , , , |Comments Off on Ctrip Trouble: Beware “Free Cancellation”

Review of The Lion King Musical at Shanghai Disney Resort, the Chinese Version of the Broadway Hit

The Chinese version of the Broadway hit, The Lion King, was one of best performances I’ve seen. Spectacular, beautiful, wonderful to watch, even for those who don’t speak Mandarin, the language it is performed in at the beautiful theater in Disney Town at Shanghai Disney Resort. We attended a matinee performance on June 11, a few days before the official opening. There were no serious rough edges that we could see. The cast was wonderful, though a few voices weren’t as strong as one might encounter on Broadway. I was particularly delighted with the costumes, which were brilliant, clever, beautiful, and fascinating to watch. Special effects were also nicely done. Dramatic, fun, well choreographed, just a lot of fun. I really like the uniquely Chinese elements that were added such as the appearance of the Chinese Monkey King a couple of times. I understand one of the songs was added also for the Chinese production, though I’m unclear on that. The Disney Town theater is spacious and comfortable, and I think seats about 1500 people.

If you are coming to Shanghai, attending The Lion King might be one of the big attractions you should plan for. Note, however, that going there by taxi can be rough since many cabbies don’t know the area yet and since the Shanghai Disney Resort Website is surprisingly deficient in basic information on how to get there. There is no map or address given! There is a chat function for help, so I tried in many ways to squeeze information out of the chat service, but they insisted that there was nothing to worry about, that you just had to say “Disney” to cabbies and they would know where to go, which proved to be completely wrong for our friends who tried to meet us early at the theater to get their tickets. I eventually got an address from the chat service–actually 3 addresses, which confused things further, but none of them were helpful to the cabbie and my friends, came within a couple minutes of missing the opening of the performance. As of today, June 23, 2016, the website still lacks an address for those coming by taxi. Huh? I tried about several times to ask the chat service person to let the webmaster know this needed to be added, and just got the delusional “no worries, there is no problem, cabbies will know how to get there” response. Disney, wake up! You are not the Middle Kingdom in the center of the world where everyone knows your location. You are in an obscure remote corner of the outskirts of Shanghai and people don’t know how to drive there.

Best to go by subway. Line 11 ends there at a station clearly marked as “Disney.”

Here are some photos of the theater.

Before or after the show, enjoy a meal at one of the many good restaurants in Disney Town. This is a fun place that doesn’t require a ticket to get in. Just stroll from the subway (Line 11, Disney station) to Disney Town and enjoy the beautiful surroundings. The restaurants include some of China’s most popular higher-end places like Shanghai Min (wonderful Shanghai-style food, one of my favorite places), The Dining Place (fairly inexpensive dim sum and Shanghai fair), Element Fresh, Simply Thai, and many others. We tried a tremendously popular US restaurant that is the first of its kind in China, the Cheesecake Factory. We were very impressed. They have a menu just like the typical menus in the States, with strong leadership from the States here to train the staff and ensure high quality service and food preparation. Food was delicious though pricey for Chinese standards, but portions were also huge, maybe twice the size we are used to in China, so for us a single dish shared would have been enough, coupled with the appetizers were bought. I had Jamaican chicken and shrimp, and it was so flavorful and tender. The guacamole was surprisingly good, almost perfect. A slight disappointment was that the fish tacos were almost cold by the time they came to the table. Looks like they try to bring all the food at once, which means uneven wait times for some dishes. Ask to have food brought hot as soon as each dish is ready. More work for the sometimes overwhelmed staff at this hugely popular place, but you deserve your food fresh and hot.

By | 2017-10-22T04:25:42+00:00 June 23rd, 2016|Categories: China, Consumers, Food, Parks, Products, Restaurants, Shanghai, Travel tips|Tags: , , , , , , |Comments Off on Review of The Lion King Musical at Shanghai Disney Resort, the Chinese Version of the Broadway Hit

Renting an Apartment in Shanghai: Some Practical Tips

We’ve lived in Shanghai for almost 5 years now and have rented four different places in this time (#4 about to start). Moving is a pain, but it’s given us some valuable experience. Here are some tips based on what we’ve seen.

Looking for apartments in Shanghai usually involves a real estate agent who will help you find an apartment. You’ll be asked to sign a one-year rental agreement. Anything less is difficult, but can be done with special arrangements, but only with a minority of landlords. Those needing an apartment for less than a year might try subletting a place listings at SmartShanghai.com or by personal connections with Shanghai residents willing to let someone use a room for a while.

You will need a lot of cash. In general, apartments are rented out one year at a time with contracts requiring one or two months’ rent as a deposit, and then upfront payment of the first two or sometimes three months of rent. This is a big surprise for many foreigners coming here, for it means that obtaining an apartment in one of the most expensive cities on earth will require at least three and usually four or five months of rent paid before you can even move in. In addition, you will also need to pay 35% of one month’s rent (typically, but be sure to check) as a fee to the real estate agent. (That may seem like a pretty steep fee for the work of signing you up for an apartment, but it’s actually worse than that because the landlord has to pay also, and the going fee now seems to be 100% of a month’s rent as payment from the landlord to the rental agency they signed up with.) Many foreigners coming here are shocked to see how expensive apartments are (e.g., often 2 or frequently even 4 times as much as in many US cities), and are even more shocked to see how much cash they have to provide in their first few weeks.

The company that brought you here typically won’t help with any of that upfront cash you need to pay. If they offer housing assistance, as many do, it comes in the form of a monthly stipend that will start after (maybe a month or even two after) you’ve paid all that cash and moved in. You will need to provide a fapiao (official government tax receipt) for the first month of rent from the landlord to your work and it must be listed with the exact name of your company (generally) in order for you to get reimbursed for one month of rent at a time.

For the process of finding the apartment, here are some tips:

First, if you don’t speak Chinese, bring or hire a Chinese-speaking friend to help you get the information you need. If you rely on rare English-speaking agents, your choices will be much more limited and it will be hard to find multiple agents covering a desired region, which is part of Tip #2 below.

Second, work with more than one real estate agent to find a place to rent. The listings from landlords are not all visible to every agent, so the perfect place for you might not be known to the first agent you work with. The quality and diligence of agents varies greatly. Most recently, for example, we started looking about seven weeks before our current contract ended. We had one agent we really liked who took us to a few places but then told us that we needed to wait a couple of weeks before we came back because landlords were not willing to sign a contract what would start in mid-June when it was only early May. But as we were saying good-bye to that agent, another one approached us on a street corner and said he could do better and that he thought it wasn’t too early too look. He worked hard to come up with some places where the landlord was somewhat flexible, and we soon found an ideal place that we’ll be moving into shortly. But during out search, we worked with three different agents, each with different listings and different strengths.

Third, be very clear about what you want and understand where you can compromise. Some people want to be up high enough to have very few mosquitoes. But if you could save 1000 RMB with a place on the first floor, could you cope by using bug zappers and mosquito netting over your bed? Do you really need two bathrooms? If you have lots of guests, this can be especially valuable. Understand how much space you need for the kitchen. Do you need an oven? Do you need a dryer? These are rare but some places have them. Understanding the difference between “nice to have” and “game over if I don’t have” is vital, because you are probably going to have make some compromises or pay a lot more than you want.

Fourth, generate lists of questions and issue to consider and discuss by visualizing details of your life when you are in an apartment you are considering. Look at the kitchen layout and consider how you would use it. Is the fridge too far away for practical work? Is there inadequate storage space? Obvious dangers? In other rooms, look at the electrical outlets and see if there are enough. See if windows can be closed and sealed off in winter to keep cold air from flowing through your home. See if air conditioners work, hot water flows, etc. Sit calmly and listen: is there lots of honking from street traffic, or are you in an peaceful place where you have a chance of getting decent sleep? Try out the furniture. Designed for someone half your size? Feel the bed. Rock hard? If reading is important to you, is there a comfortable place with decent lighting you can use? Look carefully at the neighborhood and the street you will live on. Is the traffic clogging the road all the time? Are there no taxis? Also, make sure your clearly understand if the quoted rent includes a fapiao (if you need two fapiaos, this could be trouble, and make sure that is clearly and plainly explained, and make sure you explain that you need real fapiaos, not fake ones–no kidding!). Ask if there are any extra fees you are responsible for. Will there be an installation fee to start Internet or TV service? Understand parking rules for you or for visitors.

Fifth, don’t trust everything you see or hear. Many online apartment listings rely on fake information to lure you in, and some agents you meet will feed you fake information to win you as a client. This fake information will be a listing that looks absolutely perfect, such as an ideal apartment in the place you want, in your budget, with loads of cute extras that make it seem like a real steal. When you call the agent to schedule a visit, you’ll find out that it has “just been sold.” That same apartment may end up “just being sold” over and over again. It may not even exist. I suggest not relying on that service or agency if they play that game. Further, real estate agents will often make statements when they don’t really know the answer. Be suspicious and ask how they know. Some agents, especially those working for firms that seem to be trying hard to push market prices higher, will quote you greatly inflated prices. Checking with multiple agents can give you a feel for what the real price should be for a given type of apartment.

Sixth, negotiate. Three times we have offered somewhat less than the asking price and had success, but if you ask for more than, say, a 10% reduction, you might not only get a rejection but find that the landlord is not willing to talk with you any more at all. But do negotiate, respectfully. In one place, we pointed out how terrible the furniture was and got the landlord to agree to lower rent if we scrapped some wasted furniture and bought our own instead of requiring the landlord to buy new items. We got 1000 RMB a month off our rent which quickly paid for the cheap used couches and a used bed we bought from expat friends who were moving back to the US. In another place, we got the landlord to buy an over for us if we would pay 500 RMB a month extra, which was fine with us–but in the end a bad deal for us because we stayed there two years, and an over costs about 5000 RMB. Oh well!

Seventh, allay landlord concerns. The visit to an apartment with a landlord present is a two-way interview. You are trying to find out if the landlord will be reasonable, but the landlord is keenly interested in seeing who you are. They have invested way too much money in this place and don’t want to lose it through a disastrous tenant. Dress nicely. Be on time. Be very pleasant and polite. Compliment the landlord on the things you see that are positives. Act like a considerate guest. The feeling they have about you can play an important role. They want responsible, trustworthy people who aren’t going to trash the apartment or sublet it to a tribe of party animals.

Eighth, once you’ve found the right place, be prepared for the closing. Find out if the landlord wants the upfront payments in cash or via an electronic deposit (credit cards often are not accepted for these kind of things). If you need, say, 40,000 RMB, realize that you can’t get all of that on one day from an ATM machine, but you can get it from a bank if you have an account there with that much in it. Otherwise you may need to have money wired to China from a US bank. Also as part of preparing for closing, ask the agent to get a copy of the contract to you before the closing so you can review it, and make sure it is in English and Chinese (but the Chinese terms will govern if there are any differences). If they have changed the agreed-upon terms or offer new unexpected conditions, be ready to walk. Also have someone who knows China and Chinese be there with you are at least available to help if there are any issues or questions. Inspect the apartment carefully and make sure agreed-upon repairs or changes have been done or are spelled out in the contract.

Ninth, prepare for moving out of your old place.  Be sure to give your previous landlord plenty of notice (usually by 30 days or a month before the last day of your contract, you need to give written notice if you aren’t going to continue) and cooperate fully to help them sell the place. Keep it clean. Do your best to be thoughtful of your old landlord. While that’s just good human behavior, it also has a practical aspect: it may increase the chances of you getting your deposit back, or at least some of it. Sadly, some landlords make excuses and keep the deposit. We’ve had luck so far in getting our deposit back, though we have another deposit quest coming up soon. Wish us luck. Have an inspection meeting with your former landlord to review the apartment and see if there have been any unusual damages. It may be good to have photos of the place when you moved in and photos of the current place to show that you’ve taken good care. If you’ve spent money on repairs or other things, receipts will be helpful. You may need to prove that the furniture you wish to remove from the apartment is actually yours, since the door guards (“menwei”) at apartment complexes are trained to prevent theft from departing tenants and so will require conformation from the landlord for you to remove something you may own. Make sure you move on a day when the landlord is available by phone.

Tenth, when you move, take many precautions and get help. Hire movers to move your stuff if you have a lot, and watch over the process carefully. They may be fly-by-night and can damage many things. Work with them to protect whatever is really valuable or move it yourself. For special items like a piano, go to a piano shop and get their recommendation for skilled piano movers. Work with the agent and landlord to make sure that services like power, Internet, gas, etc. are operating when you move in. Be very careful not to damage walls, flooring, windows, or light fixtures as you move in. Make sure you have keys and understand how to enter the complex and the building (passwords, key tokens, etc.?).

It can be tiring, but with luck, you’ll have avoided major disasters and will find yourself in a pleasant new setting in one of the most delightful and beautiful cities on earth, Shanghai.

By | 2016-10-24T05:57:53+00:00 May 29th, 2016|Categories: China, Consumers, Housing, Shanghai, Shopping, Surviving|Tags: , , , , , , , , , |Comments Off on Renting an Apartment in Shanghai: Some Practical Tips

The Paper Industry International Hall of Fame to Recognize China’s Answer to Gutenberg, Wang Zhen

On October 15, 2015, Appleton, Wisconsin’s Paper Industry International Hall of Fame will be inducting six new figures into the hall of fame. One of them is a historical figure from China who can be considered China’s answer to Gutenberg. Gutenberg is frequently cited in the West as one of the most important inventors of all time for giving us the world’s first book printed with movable type, a remarkable achievement from around 1455. As with many inventions long thought to have had European origins, there’s a touch of Eastern flavor in this one, for Gutenberg’s Bible came 142 years after the world’s first mass-produced printed book made with movable type, the large Book of Farming (Nong Shu) from China, printed in 1313 by Wang Zhen.

Wang Zhen was a Chinese official who recognized that vast amounts of agricultural technology scattered across China needed to be preserved to help all of China reduce famine and be more productive. He took a Chinese invention, movable type, and improved upon it to make a practical way to print an entire book. He used carved wooden blocks for each character, and developed a sophisticated way of arranging them on two rotating tables to allow typesetters to quickly find needed characters to place them in his press. The Nong Shu was printed and preserved many notable inventions in China, including an early form of a blast furnace driven with a reciprocating piston attached to water works, something long that to be a later European invention.

Recognizing Wang Zhen for his important role in the advance of printing is a fitting step for the Hall of Fame, and I look forward to many more Asian inventors, scientists, and business leaders being recognized in the Hall of Fame in future years. The historical contributions of China in numerous fields have received far too little attention, and I’m delighted to see folks in Appleton taking the lead in rectifying this problem. Kudos to the Paper Industry International Hall of Fame!

By | 2017-10-24T07:04:49+00:00 September 10th, 2015|Categories: China, Consumers, Industry, Innovation, Paper, Products|Comments Off on The Paper Industry International Hall of Fame to Recognize China’s Answer to Gutenberg, Wang Zhen